Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it before the renewal date.

Subscription Cancellations

You can change, pause, reschedule or cancel an active subscription at any time before your next subscription order is processed/generated.

To manage or cancel a subscription, log in to your Tasteville account and open your subscription management page. Links to manage your subscription are also included in your subscription emails.

Subscription cancellations must be completed by you through your account. Our customer support team cannot cancel an active subscription on your behalf.

Your subscription will remain active, and future orders will continue to be created and charged to your saved payment method, until you complete the cancellation through your account.

Once a subscription order has been processed

Once a subscription renewal has been processed, a new order generated and payment has been charged for that order, that order is considered confirmed.

At this stage, we may be able to:

• hold the order for a later delivery date; or
• reschedule the delivery to help you pace your orders.

Cancellation of the subscription after an order has been processed/generated does not cancel that order or reverse the payment already charged.

Any credit offered for a subscription order generated is at our discretion and will be issued as Tasteville store credit only. Cash or card refunds are not provided for subscription orders that were generated while the subscription remained active.

You remain responsible for cancelling your subscription before the next renewal is processed if you do not want another order.

Please see our Returns Policy for further information about returns, credits and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 
Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.